Return And Refund Policy
Last Updated: June 2026
At Beautyhut, customer satisfaction is important to us.
Returns & Exchanges
Due to the nature of our products, we do not offer returns or exchanges for change of mind, incorrect selection, or personal preferences.
Damaged or Incorrect Products
If you receive:
- A damaged product
- A defective product
- An incorrect item
please contact us within 48 hours of delivery.
Mandatory Unboxing Video
To process any claim regarding damaged, defective, or incorrect products, an unboxing/opening video is mandatory.
The video must:
- Start before opening the package
- Clearly show the package condition
- Clearly show the issue with the product
Claims which are submitted without an unboxing video cannot be processed.
Refund Eligibility
Approved claims may be eligible for:
- Replacement of the product, or
- Refund to the original payment method
depending on the situation.
Refund Timeline
Once approved, refunds are generally processed within 5-7 business days.
Contact
For support regarding damaged or incorrect items, please contact us through our Contact page.